Difference between revisions of "Android Report bugs"
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* join a sample, a screenchot, etc... | * join a sample, a screenchot, etc... | ||
| − | + | Then send us this informations at [mailto:videolan.mobile@gmail.com videolan.mobile@gmail.com] | |
Moreover if you are competent, feel free to create a report on the [https://trac.videolan.org/vlc/ VLC bug tracker] | Moreover if you are competent, feel free to create a report on the [https://trac.videolan.org/vlc/ VLC bug tracker] | ||
| − | === | + | =How to find a log file ?= |
| + | ==If VLC for Android crashes== | ||
| + | Normally, when VLC for Android crashes it will leave behind a '''vlc_logcat_'''''<date and some numbers>'''''.log''' file in your '''SD card's root'''. | ||
| − | + | You can then retrieve this to your computer using the file transfer mechanism offered by your phone (e.g. Mass storage, etc). Or, you can use [http://www.openintents.org/en/filemanager OI File Manager] (open source file browser) to view and manipulate the file (e.g. move it to a folder where it's uploadable to PC). | |
| − | + | Then, send us this ''vlc_logcat_<...>.log'' file. | |
| − | + | If you do not find any log in the form of ''vlc_logcat_<...>.log'', see below how to create one. | |
| + | [[File:VLC_Android_Logcat_File.png|thumb|center|200px|Log files in your SD card's root]] | ||
| − | + | ==Other cases, make your own log file== | |
| + | To create a log file, follow this instructions : | ||
| + | # Ensure VLC is completely closed by force-stopping it in Android settings. | ||
| + | # Start VLC. | ||
| + | # Go to '''Preferences → Advanced debugging''' (at the very bottom) '''→ Debug logs''', and tap '''Start logging'''. | ||
| + | # Play the media file in question and/or try to reproduce the issue. | ||
| + | # Once you are done playing the file, go back to the '''Debug logs''' screen. You can find the log in this screen. To retrieve it, copy it to the Android clipboard and paste it on a mail for example. | ||
| + | # You can also paste it on any [http://pastebin.com/ pastebin] site or however you wish and send us the link. | ||
| + | # Press '''Stop logging''' to end the debugging session and return to normal usage. | ||
| − | + | And that's it. | |
| − | == | + | ==Advanced users or developers== |
| − | However, in some cases (such as on certain Huawei phones who use a non-standard implementation of Logcat) you will need access to a computer and enable adb debugging. To do this, first ADB debugging must be enabled - | + | However, in some cases (such as on certain Huawei phones who use a non-standard implementation of Logcat) you will need access to a computer and enable adb debugging. To do this, first ADB debugging must be enabled - '''Settings → Developer options → USB debugging''', or on older phones, '''Settings → Applications → Development → USB debugging'''. In both cases, ensure that the option is checked. |
| − | An easier approach might be to install [https://github.com/jackpal/Android-Terminal-Emulator/wiki Terminal (a.k.a. Term.apk)] | + | An easier approach might be to install [https://github.com/jackpal/Android-Terminal-Emulator/wiki Terminal (a.k.a. Term.apk)] if you haven't already. Open Terminal and clear the logcat buffer with <code>logcat -c</code>. Then, re-open VLC and try to make it crash. Once it crashes, then re-open Terminal and type in letter-for-letter, case sensitive: <code>cd /sdcard && logcat -d > log.txt</code> into the terminal, and hit Enter. Pull the file "log.txt" under the SD card to your PC and pastebin. |
The normal developers' approach is to [http://developer.android.com/sdk/installing/index.html install the Android SDK] and run <code>adb logcat -d > log.txt</code>, then pastebin the log.txt. | The normal developers' approach is to [http://developer.android.com/sdk/installing/index.html install the Android SDK] and run <code>adb logcat -d > log.txt</code>, then pastebin the log.txt. | ||
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Sometimes, you might asked by one of the developers for a '''backtrace''', or '''native trace'''. If so, then please see [[AndroidCompile#Native debugging]]. | Sometimes, you might asked by one of the developers for a '''backtrace''', or '''native trace'''. If so, then please see [[AndroidCompile#Native debugging]]. | ||
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[[Category:Android]] | [[Category:Android]] | ||
Revision as of 15:35, 3 September 2013
| This page describes how to report Android bugs. | Other "how to" pages |
Contents
What you have to do
If you want to help us to solve an issue you experiment on VLC for Android, we need to know few things :
- your exact device name
- your Android version number
- your VLC version number
- a log file (see below)
- tell us if your issue happened only on one media (video or music) or all of them
- join a sample, a screenchot, etc...
Then send us this informations at videolan.mobile@gmail.com
Moreover if you are competent, feel free to create a report on the VLC bug tracker
How to find a log file ?
If VLC for Android crashes
Normally, when VLC for Android crashes it will leave behind a vlc_logcat_<date and some numbers>.log file in your SD card's root.
You can then retrieve this to your computer using the file transfer mechanism offered by your phone (e.g. Mass storage, etc). Or, you can use OI File Manager (open source file browser) to view and manipulate the file (e.g. move it to a folder where it's uploadable to PC).
Then, send us this vlc_logcat_<...>.log file.
If you do not find any log in the form of vlc_logcat_<...>.log, see below how to create one.
Other cases, make your own log file
To create a log file, follow this instructions :
- Ensure VLC is completely closed by force-stopping it in Android settings.
- Start VLC.
- Go to Preferences → Advanced debugging (at the very bottom) → Debug logs, and tap Start logging.
- Play the media file in question and/or try to reproduce the issue.
- Once you are done playing the file, go back to the Debug logs screen. You can find the log in this screen. To retrieve it, copy it to the Android clipboard and paste it on a mail for example.
- You can also paste it on any pastebin site or however you wish and send us the link.
- Press Stop logging to end the debugging session and return to normal usage.
And that's it.
Advanced users or developers
However, in some cases (such as on certain Huawei phones who use a non-standard implementation of Logcat) you will need access to a computer and enable adb debugging. To do this, first ADB debugging must be enabled - Settings → Developer options → USB debugging, or on older phones, Settings → Applications → Development → USB debugging. In both cases, ensure that the option is checked.
An easier approach might be to install Terminal (a.k.a. Term.apk) if you haven't already. Open Terminal and clear the logcat buffer with logcat -c. Then, re-open VLC and try to make it crash. Once it crashes, then re-open Terminal and type in letter-for-letter, case sensitive: cd /sdcard && logcat -d > log.txt into the terminal, and hit Enter. Pull the file "log.txt" under the SD card to your PC and pastebin.
The normal developers' approach is to install the Android SDK and run adb logcat -d > log.txt, then pastebin the log.txt.
Native crashes (advanced stuff)
Sometimes, you might asked by one of the developers for a backtrace, or native trace. If so, then please see AndroidCompile#Native debugging.
