VLC report

From VideoLAN Wiki

When you post on the forum, email us or enter a bug report, please provide as much information as possible in your report. We try to answer all your mails, posts and reports, but there are so many that sometimes we simply don't have the time to do so. The more sound details you provide about your issue, the better the chance that we will investigate it fully.

Please gather the following information and send it along with your report:

1. Email with a valid reply address, so we can get back to you with possible additional questions.
2. Your operating system and the version.
3. Your VLC media player version.
4. The hardware you use. Make sure to name all the audio and video hardware in question that might be related to VLC's usage.

For instance: iMac G4 or Pentium4 with GeForce3, with an external USB dolby surround output device.

1. The exact situation in which the problem occurred. Please describe in as much detail as possible.
2. Can you always reproduce the problem in a certain way?
3. The type of movie you were playing. And whether or not the issue is present on other types of movies.
4. If possible, the video sample in question:

If the issue is specific to a certain movie, it can help a lot if we have the movie itself. In this case please upload as much of the file as you can to our FTP samples server. Give the file a distinct name, and upload a text file with the same name in which you again describe the problem. Report this upload in your forum posting and tell us the name of your file. This makes sure we can more easily find back your sample.

Additional remarks

If you can, or if it applies to you try to take into account the following.

Mac OS X users

Please send along the last part of ~/Library/Logs/CrashReporter/VLC.crash.log if you can. Many crashes of VLC are logged in this file. You can open the file from VLC by going to the menu Window and choosing Messages. Now click the "Open CrashLog" button. Please make sure you send the last crash (at the bottom of the file) and that it actually is the crash you described. The Date/Time field reports the time of the crash so that way you can check if it is the crash you experienced, or an earlier one.

Compile problems

Make sure you have read the Developers_Corner. Give the full log showing the problem

	  ./configure <options> > logfile.txt 2>&1
	  make 2>&1 > logfile.txt 2>&1

• When dealing with a ./configure issue, please provide the generated config.log file.
• Your compiler brand and version may be relevant here as well.